Frequently Asked Questions

How do I pay my bill?

We offer a variety of ways to pay your bill

Automatic Payments

If your account is served by fixed billing per period, please arrange Automatic Payments direct to our bank – details below.

Credit or Debit Card online payments

We use Paypal, Stripe and Xero for account management so you can pay by credit or debit card online, 24/7. Just click on ‘View and pay online now’. Enter your email address and a receipt will be sent for your records.

Direct Deposit

BNZ : 02-1263 Account No: 0016543-00
Please ensure you use your account number as the reference number so we can track your payment.

UFB – What is involved in getting it?

The decision to install fibre should be an informed decision, so be conscious that the installation requires a fibre conduit to be run from the curb to your premises.  Wherever possible and feasible, existing feeds/pipes will be used and where this is neither feasible or possible, a new and separate feed will need to be installed.  This may involve trenching, but the need to do so will be identified before taking place, together with any additional costs incurred.

This process may be further complicated if there is shared land requiring authorisation from all parties.

What networks do you use?

We are not tied to any particular networks, instead we seek the best value with the commensurate reliability and security for any given product and solution. Our network access is NZ wide.

Do you have any other questions? Contact us today.